casestudies

using mediation as a tool in conflict resolution (confidential client)

We were approached by the Chief Executive of an organisation who needed help with a difficult situation which had escalated between two key employees. The conflict between the two had culminated in a disciplinary hearing and a counter-claim of bullying under the Grievance Procedure. The Chief Executive didn’t want to lose either employee but did want the situation resolved.

Over a few days we worked with the two employees on a programme of conflict resolution through face to face mediation. The outcome was highly successful. Today both employees are still with the business and working together effectively.

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